CONSULTATIONS AND F/U APPOINTMENTS

• All consultations and follow-up appointments will now be done virtually to decrease unnecessary direct patient contact.
• Our Initial in depth consultation will be done virtually to ensure we can spend enough “facetime” with you, without the increased risk of COVID infection.
• eConsults can never replace an in-person assessment, but our patients that had virtual consults tell us that they loved it and that it was as personal as the in office meeting.
• Do not worry if you are not “tech savvy” We will walk you through the process.

WHAT WE DO TO KEEP YOU SAFE

We will be contacting our patients on our waiting list in order of cancellation.

• We are limiting the number of patients that can be in the office at any given time.
• To allow for social distancing, only one patient will be allowed at the front desk at any time.
• A physical barrier has been installed at our front desk to keep both you and reception safe.
• We are spacing our appointments further apart to support social distancing and leave extra time for disinfection.
• We will screen patients for COVID-19 over the phone, and again when they present to their appointment.
• We will take temperatures on everyone upon arrival and ask patients to sign a document confirming that they are symptom free.
• All providers will be using personal protective equipment, including masks, gloves and face shields where needed.
• As always, our rooms will be meticulously cleaned and surfaces wiped with a viricidal solution.
• We removed all our pretty flowers and pots from the exam rooms to allow for easy cleaning and to make the room “COVID unfriendly” I know, it sucks for us too!
• High touch surfaces such as doorknobs, countertops, pens, ipad, etc. (anything someone might touch from the front desk to the treatment room) will be cleaned regularly
• All team members will be screened daily with temperatures taken, and asked to stay home if they are not feeling well

BEFORE YOU COME TO THE OFFICE

• Please do not come to the office without an appointment. Arrange for pick up of skin care products beforehand, or check out the eboutique, just choose curbside pickup.at checkout.
• If you are not feeling well or have been in groups of 6 or more in the past 7 days, we kindly ask that you reschedule your appointment
• We ask you not bringing friends, family, or children with you to your appointment as they will be asked to stay outside or in the car.
• Come to the office with as few items as possible. Pop your keys and your credit card in your pocket to reduce the risk of unnecessary items. Leave as much as you can in your vehicle
• It will be greatly appreciated if you could wear a mask to cover your nose and your mouth, and bring a spare mask to use after your procedure.

THE VIRTUAL WAITING ROOM

• We are introducing our “virtual waiting room” For the immediate future, we will not use our waiting room for patients.
• When you arrive for your appointment, please stay in your vehicle.
• Our receptionist will call you on your cell at your appointment time to confirm you have arrived.
• Our receptionist will review with you your COVID-19 screening questionnaire.
• As soon as the last patient has left, we will let you know to come up to the office.

ENTERING THE OFFICE

• A doorstop at our office entrance will enable easy access. Try not to touch anything, including door knobs.
• Hand washing is advised upon entry, but hand sanitizer is also provided . Proceed directly to the washroom, without touching the washroom door.
• You might be asked to rinse your mouth with a mouthwash, as dental mouthwashes have been shown to significantly decrease the viral load in the mouth.
• We suggest that you come with an empty bladder. Inform us immediately if used the toilet to allow for one of us to clean the seat immediately.

DURING AND AFTER YOUR PROCEDURE

Join us for a virtual “Lunch and Learn” to learn more about Collagen Induction for skin and our brand new hair restoration treatment for thinning hair. Date to be announced soon.

• After you have done your hand hygiene, you can enter your treatment room
• Proceed the treatment bed without touching anything. Dr. Steyn or Nurse Vicki will instruct you what to do next.
• After your treatment our front desk staff will check you out and provide you with your next appointment.
• Your next appointment will default to the same date and time
• We encourage touchless check out. eTransfers are acceptable.
• If you need to do a cash transactions, please arrange beforehand with reception.